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Workstation Requirements - Read Before Starting Course

NWCG Online course are Flash-based, so they only work in certain browsers and with certain settings enabled. Please see the write up below for help in configuring you browser.

Chrome and Safari

Chrome and Safari are not compatible with NWCG Online course content and will not track your progress. You MUST use Internet Explorer, Mozilla Firefox or Microsoft Edge browsers. NWCG Online courses are programed in Adobe Flash and require browsers to be configured to run Flash content. Steps for configuration are listed below. ​

Helpful TipImage of course content page showing a green check

If you do not receive a green check mark to the left of the module name on the Course Content screen when completing a module, then your browser is not configured correctly or you are using an incompatible browser.  At that point do not proceed until you have correctly configured the browser. Browser settings are normally ​accomplished at the user level.  If you work for an agency you may have to contact your agency's IT Department for assistance in configuring the IE browser to access the online training.


Flash Player Download and Help 

Internet Explorer (IE)

Follow the three tutorial links below to ensure IE is configured correctly. Course progress tracking issues will persist in IE if the browser is not configured per this guidance.

  1. IE Pop-up Blocker Settings.
  2. IE Compatibility Setting.
  3. IE Trusted Site SettingNote: USFS and BLM students, this setting is already globally set by your agency.  Other agencies: If you are unable to access this setting you will need to contact your IT representative.

Mozilla Firefox

Mozilla Firefox Download 

In order for Flash content to display correctly, you must ensure Shockwave Flash is installed and that "Always Activate" is selected and "Block dangerous and intrusive Flash" is not selected. A step-by-step process with screenshots is posted here.  

Additional information regarding Flash can be found on Mozilla’s Firefox Support site.  

Microsoft Edge

Microsoft Edge can be found on most Windows 10 computers. However, Flash content will not work in all versions of Edge. In order to attempt an NWCG course in Edge, the Flash player must be enabled and Flash content allowed. Adobe provides instructions on doing both here

If, after adjusting your settings, Edge does not run NWCG online courses, you will need to switch to Firefox or IE.


How to enable JavaScript in your browser

Mac Users

The following is the required software and plugins needed to access the online training using a Mac OS X.  If your progress does not track while accessing the online training on a Mac, you will need to switch to a Windows PC that is correctly configured:

  • Mozilla Firefox Browser is the only compatible browser for Mac users.
  • Shockwave Flash must be installed per guidance provided above.
  • Current Adobe Reader

Note: It may be helpful to print this page to use as a reference if you run into problems with your online course work not tracking.

Instructions on how to print course completion certificate:

To print the online course completion certificate, log into your NFA Online account.  From your Home Page, select "View All" in the "Completed Work" pod. Find the course for which you wish to print the course completion certificate and select the print icon to the right of the course title or hover over course name, wait for pop-up and select "Print Certificate”.

Reviewing Course Content After Completion

If you’d like to review course content after completion, please review the steps listed here

After course has moved to completed work, instructions on how to review module content and print a module completion certificate:   

If the both courses have correctly tracked in learning management system, the student can log into their NFA Online account. From the Home Page, select "Completed Work" from the right side of the page.  Find the course you wish to review content or print a "module" certificate, hover over the course name and then select the ‘Review Content’ option. To print a "module" certificate, select a completed module with your mouse and double click to launch that module. When the module topic page is open, select and click the "Challenge Review" topic; then select the "Print Certificate" option in the lower left of the screen.

Click to Acknowledge and Start Online Training